Terms
Last updated: July 17, 2026
Service inquiries and scope
Submitting an inquiry does not create an engagement and does not authorize access, testing, or production changes. A service engagement begins only after both sides accept the written scope, boundaries, timing, price, and payment terms.
Security work
Any non-passive security testing requires written authorization identifying the assets, exclusions, permitted techniques, test window, and authorized contact. We do not perform denial-of-service, brute force, social engineering, or access to data outside that scope. A readiness review is not a certification, legal opinion, or guarantee that a system is secure.
Payments, delivery, renewals, and refunds
Service payments are processed by Stripe after scope approval. One-time engagements charge once. Monthly systems-operator engagements renew each month until cancelled and remain subject to the accepted monthly capacity and boundaries; cancellation applies before the next renewal. Delivery commitments and refund promises are those stated in the accepted scope. Delays caused by missing access, inaccurate information, third-party outages, or a changed scope may move the delivery date by written agreement.
Customer responsibilities
You confirm that you are authorized to provide the relevant systems, repositories, data, and instructions. You remain responsible for backups, final approval of production changes, legal or compliance decisions, and reviewing deliverables before relying on them.
Think It Through product
The `/hq` product turns recordings into suggested transcripts, tasks, decisions, and integrations. You are responsible for reviewing suggested output before sharing or syncing it. Paid subscriptions renew until canceled through the billing portal; current product pricing and limits shown at checkout control.
No outcome guarantee
Except for an explicit delivery or refund promise in an accepted scope, we do not guarantee revenue, business, security, compliance, uptime, marketplace, or third-party platform outcomes.
Contact
Questions, cancellation issues, or refund requests can be sent to support@thinkitthrough.co.